Terms and Conditions
These terms and conditions include general terms and conditions for use of www.madeinthemind.com (“the Website”), terms and conditions relating to the “services” provided by Matt Young and Made In The Mind on this site, affiliate sites and in person. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this site or in person will be subject to these terms and conditions.
Your continued use of this site or purchase of services will form an agreement between yourself, 'the client' and Matt Young / Made In The Mind, 'the coach'.
1.1. In these terms and conditions, the following definitions apply: “Services” means any information and services purchased from and/or provided by Matt Young / Made In The Mind through or via the website or our studios. Including but not limited to: Personal Coaching, Mindset Mastery Coaching Programme, Online Group Coaching, Workshops, Seminars, Lifestyle Coaching or any other mindset or physical coaching related service in which we and our staff team are certified and insured to deliver.
Services may be delivered;
In Person, at one of the following locations
a. Agreed Location of choice
b. A Public outdoor space i.e. a park or common
c. Your home (including you garden or outside space
a. Zoom, Skype or other agreed platforms
1.2. Any electronic information supplied to you by Matt Young / Made In The Mind will constitute part of "Service" and cancellation rights will apply accordingly.
1.3. You may use the website for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the website for any commercial purpose.
1.4. The intellectual property rights in all contents of the website and any services purchased (including logos and materials) are owned by Matt Young, Made In The Mind and our consultants. You are not allowed to make any copies of any part of any Materials, or remove or change anything on the website, include or create links to or from the website without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof.
1.5. Made In The Mind accepts no obligation to monitor the use of the website. However, Matt Young / Made In The Mind reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation.
2. Important Liability Statement
2.1. The information available on or through www.madeinthemind.com, and the Services supplied via or in connection with this website do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit, psychologically healthy and well and that such contents and services are suitable for you.
2.2. Before commencing any psychology or mindset coaching regime, you should consult your doctor.
2.3. If undertaking any service with Matt Young / Made In The Mind we will ask you to complete an Initial Consultation Form as well as medical history questions. If any issues are highlighted, we will ask you to speak with your GP/Doctor before progressing.
2.4. It is therefore vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us.
2.5. We try to make sure that all information contained on this website (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you.
2.6. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Matt Young and/ or Made In The Mind and its consultants for any injury or death caused by their negligence or other acts.
2.7 I understand that in participating in a Made In The Mind coaching/training program, the service provided by Made In The Mind does not replace the care of psychologists, physicians, dieticians or other healthcare professionals. I acknowledge that coaching/training should in no way be substituted for psychological counselling or any other form of medical or therapy advice.
2.8 I agree to the understanding that all coaching and therapeutic methods provided by Matt Young and Made In
The Mind are with the sole purpose of achieving the desired result that the client wishes to obtain from the sessions together.
3.1. Made In The Mind warrants that the Products and Services will be supplied with reasonable skill and care.
3.2. Made In The Mind warrants that all consultants shall be suitably qualified in their field and fully insured for all services they deliver.
3.3. Made In The Mind and our consultants will work with you within the scope of their individual knowledge and competencies. If the situation arises that we believe it is in your best interests to see another health or medical professional, we will refer you appropriately, never for financial gain.
3.4. Your Coach cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP/Doctor, should any medical condition arise.
4. Your Personal Information
4.2 All one-to-one coaching sessions are kept in the strictest confidentiality. The information you provide such as initial consultation form, medical history, notes on the sessions undertaken and all other personal information will stay strictly confidential between 'the client' and Matt Young / Made In The Mind, 'the coach'.
4.3 Matt Young / Made In The Mind will only publicly release information that has been agreed with you, 'the client', or that you, 'the client', has publicly revealed first - including but not limited to online feedback, interviews, podcasts and other means of social and public exposure.
4.4 In working with the Coach is considered a mutual non-disclosure agreement. Both Parties agree not to disclose the identity, reveal the identity or make use of any information which can be publicly attributed to the person in question during discussions, coaching sessions, or otherwise, unless agreed by both parties. The Coach acknowledges that all information provided by the Client will be kept strictly confidential, as permissible by law. The Client acknowledges that the Coach may share confidential information or coaching sessions with the Coach’s contractors or representatives solely for the purpose of fulfilling the obligations of this Agreement. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties shall keep all Confidential Information strictly confidential by using a reasonable degree of care, but not less than the degree of care used by safeguarding the Parties own confidential information. The obligation of the Parties hereunder to hold the information confidential does not apply to information that is subsequently acquired by either Party from a third party who has a bonafide right to make such information available without restriction. Both Parties agree that any and all Confidential Information learned as of the date of purchase shall survive the termination, revocation, or expiration of this Agreement.
5.1. The website may include links to external sites and co-branded pages. Made In The Mind has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. However, Made In The Mind is not responsible for the content of these site and pages or for anything provided by them.
5.2. Subject to the important liability statement, Matt Young / Made In The Mind is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
5.3 In consideration of being permitted to participate in any coaching/training program the Client knowingly and voluntarily waive any claim they may have against Matt Young, Made In The Mind and any of Made In The Mind’s coaches for injury or damages that they may sustain mentally or physically as a result of participating in any program. The Client agree to taking full responsibility for any risks, injuries or damages known or unknown which they might incur as a result of participating in the program.
5.4 The Coach shall not be liable for any failures beyond its control. This covers natural disasters, war, other ‘acts of nature’, closure of airports, civil strife, accidents, or failure to perform by third parties, including suppliers and subcontractors
6. Force of Majeure
6.1 In the event that any cause beyond the reasonable control of either Party, including without limitation acts of nature, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
7.1 The Parties agree and accept that the only venue for resolving a dispute shall be in the venue set forth herein below. The Parties agree that they shall not engage in any conduct or communications with a third party, public or private, designed to disparage the other. Client shall not make any false, disparaging, or derogatory statement in public or private regarding the Coach or Coach’s Company, its employees, or agents. The Coach shall not make any false, disparaging, or derogatory statements in public or private regarding Client and its relationship with the Company.
8. Suspension and Termination of Service
8.1. Made In The Mind may suspend the operation of the website for repair, maintenance work, to update or upgrade the contents or functionality of the website from time to time. Access to or use of the website or any websites or pages linked to it will not necessarily be uninterrupted or error free.
8.2. The Coach holds the right to terminate the service provided immediately in the event you breach any of these terms and conditions or do not pay any sums due to Matt Young / Made In The Mind.
Information displayed on the website or in person as to pricing and availability is subject to change by Made In The Mind without notice.
10. Purchasing Services and Bookings
10.1. Service purchases must be made through Matt Young on behalf of Made In The Mind. Made In The Mind cannot be held liable for payments made to consultants or services accounted for by payments made to consultants.
10.2. Purchases can be made:
In Person via cash, card or cheque.
Online via electronic bank transfer or payment link
10.3. Payments for services must be made in advance of any sessions or services being undertaken.
10.4. Made In The Mind cannot guarantee any bookings until full payment has been taken.
10.4.1. As such any contract for services does not exist until confirmation that payment has been received and a registration form (including acknowledgment of T&Cs) has been signed.
10.5. Session bookings can be made with the relevant consultant personally or through Made In The Mind.
10.6. When you enquire about our services, Matt Young, acting on behalf of Made In The Mind, will aim to place you with the most suitable member of the team for your needs, however you can request your preferred choice of coach.
11. Session Cancellations
Unforeseen circumstances may arise which require services to be cancelled or rescheduled. Made In The Mind has a 24 hour cancellation policy and is governed by the below:
11.1. If Made In The Mind, the coach or you, the client has to cancel outside of the 24 hours preceding your booking then no action is taken, the session is not charged and can be rearranged at both the coach and client’s convenience.
11.2. If the coach has to cancel within the 24 hours preceding your booking, then Made In The Mind will attempt to offer a rearranged session with the client at a time that is convenient.
11.3. If the client cancels within the 24 hour notice period, or does not show, the session will be charged at full price.
11.4. In extreme circumstances this fee may be waived at the discretion of Made In The Mind.
12.1. If a coach is late and has communicated this with the client, it will be agreed to add the time onto the relevant time onto the end of the session, if possible, they will do so.
12.2. If you are late for your session, your session will be reduced in accordance with that time. If you are more than 20 minutes late, your coach may choose to cancel the session and you may lose that session, in which case no refund will be made.
12.3. If possible, your coach will endeavour to add any time on to the end of the session, however they are not obliged to do so.
In the case you need to cancel please contact your coach directly as well as Matt Young via: firstname.lastname@example.org
13. Expiry and Extensions
13.1. All Personal Coaching sessions and Life Transformation Method sessions have an immediate start date, as stipulated by your Coach, and running for a duration of the specified programme. After which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals, targets and outcomes.
13.2. For extenuating circumstances, we may extend your Personal Coaching Sessions. You must contact email@example.com; and we may ask you to provide proof legitimacy of reasoning. Note; all coaching extensions will be at the full discrepancy of Made In The Mind.
14. Staff Issues
14.1. If for any reason you are unhappy with your Coach, please refer feedback and issues to firstname.lastname@example.org
15.1. If for any urgent medical reason you are no longer able to complete any Personal Coaching Sessions, you will be allowed to pause your current sessions, and resume at a later date. We may ask for you to provide proof from your GP/Doctor.
15.2. If you leave our services for any non-medical reason, you will not be entitled to a refund.
15.3. If your Coach leaves Made In The Mind, no refund will be given and you will be assigned another coach.
15.4. Made In The Mind and its consultants cannot provide any guarantee of results from our services unless otherwise stated in clause 15.4.1 below. The basis of success through our guidance and services are dependent on your adherence and can be affected by many external factors.
15.4.1 For the 1:1 Mindset Mastery Coaching Programme, the Client understands that there is a 50 day satisfaction guarantee on this programme which comes with terms and conditions. Should the Client attend all the 8 x 1:1 sessions at the agreed time, follow the programme as outlined by The Coach in it's entirety, including but not limited to participation in all exercises and completing the Action Workbook (must show proof), and remain unsatisfied with their experience after 50 days, they are eligible to receive a full 100% refund on their investment. Please note, written notice for a refund must be received a maximum of 24 hours after the final session has taken place. These terms and conditions are in place to ensure both the integrity of the Coach and the Client. Client understands that if they do not attend all the coaching sessions and follow the programme (as outlined by The Coach) this guarantee will remain null and void.
16. All Programmes
16.1 All enrolments onto any programme will be subject to the full terms and conditions as stipulated above..
16.2 For group coaching programmes, if you are unable to attend a particular coaching session for any reason, you may have someone substitute for your participation in the that weeks video. Please email email@example.com at least 12 hours prior to the specified session to transfer your enrolment and arrange email confirmation. Special compensation is given for what is deemed by Made In The Mind as 'extenuating circumstances'. In these cases, we may allow you to pause your subscription, providing necessary documentation is given.
16.3 Please note, no refunds or exchanges in the forms of vouchers or credit will be given for any missed group coaching sessions. All recorded sessions will be visible in the private Members Area for a duration of 6 days after the original webinar. From there, the session will be removed.
16.4 Please be aware, all intellectual property including video material, physical workout plans, educational content and other forms of coaching that are provided by Made In The Mind, are the sole ownership of Matt Young. Should you wish to use any of the content provided in any programme for personal use and and/or for public publication, you must have written consent from Matt Young first. All 1:1 and group coaching sessions are recorded for personal training and monitoring.
16.5 All payments for programmes will be taken via stripe / payment agreement. Payments for group coaching programmes commence on the 1st day of each month and allow full access to the programme for the forthcoming month (This is for programmes that require a rolling subscription). Should you wish to end your monthly subscription, you must end your membership via the members area on the website before the 1st day of the following month.
16.6 If you wish to pause or freeze your membership for a group coaching programme for a duration of no longer than one month, you must email firstname.lastname@example.org no later than 14 days before your intended pause. Note, pauses to memberships can only occur at then end of each individual billing cycle.
16.7 Any third party association into any programme must be at the agreement of Matt Young.
16.8 The Facebook community is for the sole purpose of building a supportive, inspiring and motivating community. Any inappropriate behaviour including bullying, selling, poor language, inappropriate videos or otherwise as determined by Matt Young, will result in the possible cancellation of your subscription in the group coaching programme or any other programme with immediate effect. Please note, you will only hear directly from Matt Young regarding all activity within any programme associated with Matt's programme. Should you receive any unlawful or inaccurate information regarding Made In The Mind, the Peak Performance Programme or any other programme hosted by Made In the Mind, from any third party, please report to Matt Young immediately.
15.9 All guest speakers and coaches that occasionally join the PPP and any other online programme hold the views of their own personal beliefs and opinions, and not that of Matt Young or Made In The Mind.
15.10 All coaching sessions for the 1:1 Mindset Mastery Coaching Programme must be completed within 90 days of the first session taking place. If you wish to extend this, you must write to Matt Young no later than 7 days before the end of the programme and may be extended for a period of no further than 6 days unless agreed otherwise by the Coach. Should you not be able to complete all your 1:1 coaching sessions within the specified time frame given above, you understand that you may lose your right to complete all 8 x coaching sessions in their entirety.
Made In The Mind may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
Should you have any further questions or queries regarding the above, please contact email@example.com.